Refund & Cancellation Policy

Refund & Cancellation Policy

At Actisoft IT Services, we strive to provide high-quality products and services to all our customers. However, if you are not satisfied with your purchase or wish to cancel a service, please review our refund and cancellation policy below:

1. Service Cancellation
   Customers may request cancellation of a service before the project or service delivery has begun. Once the work has been initiated or completed, cancellations will not be accepted.

2. Refund Eligibility
   Refunds will be processed only in cases where the service has not been initiated or if an error occurred on our part. No refunds will be issued for services that have already been delivered or partially completed.

3. Refund Process
   Approved refunds will be processed within 7–10 business days through the original mode of payment. Please note that bank or payment gateway charges may apply and will be deducted from the refund amount.

4. Digital Products
   Since digital products (such as downloadable files, designs, or software) cannot be returned, refunds for such purchases will not be applicable once delivered.

5. Contact for Refunds
   For refund or cancellation requests, please contact our support team at [support@actisoft.net with your order details.

6. Policy Updates
   This refund and cancellation policy is subject to change without prior notice. Please review this page periodically for any updates.